We want you to feel comfortable and confident when shopping at ReadYourHeart, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Please Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
E-mail us at service@readyourheart.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.
Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 working days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.
When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.